🛍️ PRODUCTS & CUSTOMIZATION
- What kind of products do you offer?
We offer high-quality custom apparel including T-shirts, polos, hoodies, and accessories using premium DTF prints and embroidery. - Can I buy your branded shirts?
Yes! Our exclusive line, Essentials for the Fearless, is available for purchase and represents bold, expressive streetwear crafted in-house. - Do you offer custom shirt printing?
Absolutely. We offer DTF prints, embroidery, and other personalization services tailored to your design. - What’s the difference between DTF prints and embroidery?
DTF (Direct to Film) prints are vibrant, flexible designs transferred onto garments. Embroidery uses high-quality threads stitched into fabric for a premium, textured finish. - Do you print on other apparel types besides T-shirts?
Yes, we can print or embroider on hoodies, sweatshirts, tote bags, polos, caps, and more. - Can I customize both the front and back of a shirt?
Yes, our design tools allow full customization on multiple areas of the garment. - Is there a minimum quantity for custom orders?
No! We offer no minimums — whether it’s 1 or 100 shirts, we’ll fulfill your order. - Do you provide design assistance?
Yes! Use our AI Design Idea Generator or request assistance from our in-house designers. - Can I upload my own logo or artwork?
Yes. You can upload your own design directly in our online designer tool. - Do you keep my designs on file for future orders?
Yes, once you create an account, your past designs and orders will be saved for easy reordering.
🧰 TOOLS & TECHNOLOGY
- What is the Online Designer Tool?
It’s an easy-to-use tool on our website that lets you create and preview your custom shirt designs in real-time. - What is the AI Design Idea Generator?
It’s a smart tool that suggests creative design concepts based on your input or themes. - Can I use your design tool on mobile?
Yes, our design tools are mobile-friendly and accessible on all devices. - Do I need design experience to use your tools?
Not at all! Our tools are built for everyone — from beginners to pros. - Can I save a design to edit later?
Yes. Just create an account and your projects will be saved automatically.
🧾 ORDERING & PAYMENT
- How do I place an order?
Select a product, customize using the design tool, add to cart, and checkout securely. - What payment methods do you accept?
We accept debit/credit cards, Paystack, Flutterwave, and other secure online payment platforms. - Can I cancel or change my order after placing it?
Orders can only be changed or canceled within 2 hours of placing them. After that, production begins. - Can I get a discount on bulk orders?
Yes! We offer bulk pricing discounts. Contact us directly for a quote. - Will I receive an order confirmation?
Yes. You’ll get an email with your order summary and tracking information once shipped.
🚚 SHIPPING & DELIVERY
- Where do you ship to?
We currently ship nationwide across Nigeria and internationally on request. - How much is shipping?
Shipping rates vary by location and will be calculated at checkout. - How long does shipping take?
Orders typically ship within 3–7 business days depending on the customization and location. - Do you offer express delivery?
Yes, express shipping is available at an additional cost. - Can I track my order?
Absolutely. You’ll receive tracking information via email once your order is dispatched. - What courier service do you use?
We work with reliable carriers like GIGL, DHL, and NIPOST depending on your location. - Can I pick up my order instead of delivery?
Pickup options may be available within Lagos. Contact us to confirm.
🔁 RETURNS, REFUNDS & EXCHANGES
- Can I return my order?
Returns are accepted if the item is in original condition and the seal is not broken. See our Returns Policy for full details. - How long do I have to request a return?
You have 7 days after delivery to request a return. - Do you accept returns on custom items?
No. Custom-made items are non-returnable unless damaged or incorrect. - When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return. - What if my item arrives damaged or incorrect?
Email us within 48 hours of delivery at support@boldstepessentials.net and we’ll fix it right away.
👕 BRANDING & BUSINESS SERVICES
- Do you offer B2B or corporate branding services?
Yes! We specialize in branded wear for companies, teams, events, and schools. - Can you help design uniforms for our team?
Absolutely. We offer full design support and fulfilment for team or staff wear. - Do you offer dropshipping or white label services?
Yes! Contact us to set up a vendor or dropship account. - Can I order shirts to sell under my own brand?
Yes. Our no-minimum print-on-demand model allows you to start your clothing brand with ease. - Do you work with fashion designers or creators?
Yes, we collaborate with creatives and provide support from production to fulfilment.
🧑🏾💻 ACCOUNT & SUPPORT
- Do I need an account to place an order?
You can checkout as a guest, but having an account helps you track orders, save designs, and reorder faster. - How do I reset my password?
Go to the login page, click “Forgot Password?” and follow the instructions. - How do I contact support?
You can reach us via email at support@boldstepessentials.net or via WhatsApp during business hours. - Do you have customer service hours?
Yes. We’re available Monday–Saturday from 9AM to 6PM WAT. - Where are you located?
Our base of operations is in Nigeria, and we fulfill orders nationwide.
🌟 SPECIAL SERVICES & PROMOTIONS
- Do you run promotions or discount offers?
Yes. Follow us on social media and subscribe to our newsletter for exclusive deals. - Can I sell on your platform?
Yes, we allow vendor onboarding for fashion, print, and gift products. - Do you do giveaways or influencer partnerships?
Yes! Tag us and reach out for collaborations or ambassador opportunities.
💡 OTHER QUESTIONS
- What is DTF film?
DTF Film is a printed transfer sheet that can be shipped to customers or vendors who want to press designs themselves. - Can I order just the DTF film without printing on shirts?
Yes! We supply DTF film transfers in bulk for self-application. - Do you ship DTF films nationwide?
Yes, we ship DTF films to all parts of Nigeria. - What makes Boldstep Essentials different?
We’re fast, flexible, creative, and reliable — and we empower anyone to create and wear their vision with pride. - How can I stay updated on new products?
Subscribe to our newsletter, follow us on Instagram, Facebook, X (Twitter), and LinkedIn to stay in the loop!